The Ladder of Inference

Have you ever idly watched someone walk by and, without even realizing you’re doing it, you’ve created a whole story about them just by what you see? Jerry Nagel and I realized we were doing just tha...

3 clés pour mieux communiquer ses idées

Combien de fois avez vous été confronté à cette situation : l’idée de génie qui aurait pu révolutionner l’entreprise, ou le service, mais en face, un public absorbé par les smartphones, s’endormant a...

Communication in Change Management

You cannot over-communicate when you are asking your organization to change. Every successful executive, who has led a change management effort, in my experience, makes this statement in retrospect. ...